Terms and Conditions

Terms and Conditions

These general terms and conditions of use (hereinafter “General Conditions of Use”) regulate the user's access to and use of the website “www.aliita.com” (hereinafter the “Website”) owned by Aliita S.r.l. (hereinafter also “Aliita”).  By accessing and using the Website, the user confirms that he/she has studied and accepted the General Conditions of Use.
The Website is managed and maintained by StudioLabo S.r.l., based in Milan, Via Palermo, 1 Economic and Administrative Index (REA) No. MI-1894225, Tax Code and VAT No. 06443950966, share capital: Euro 10,000 (hereinafter “Manager”).

Changes to the General Conditions of Use

  1. Aliita may alter or simply update these General Conditions of Use, in whole or in part, at any time and without prior notice.  Changes and updates to these General Conditions of Use will, in any case, be notified to users on the Home Page as soon as they have been adopted, and they will be binding once published on the Website in this same section. 

Responsibility for use of Website

  • Accessing and using the Website, including the viewing of web pages, communicating with Aliita and downloading information about the products and buying them on the Website, are all personal/private activities of the user unrelated to any commercial, entrepreneurial and professional activity.
    The user is personally responsible for the use of the Website and its contents.  Aliita, including its directors, managers, agents, collaborators and all those involved in devising, creating, producing and disseminating the Website, cannot be held liable for each of its users' non-compliance with applicable legislative and regulatory provisions and with the Website's legal notices, except in the case of fraudulent intent or gross negligence, or any direct or indirect loss of any kind and extent arising from the use of this Website.
    • More specifically, the user will be the sole party responsible for communicating information and data that are incorrect, false or that relate to third parties who have not given their consent, and also for the incorrect use of such data.
    • The use of any material which the user has downloaded or otherwise obtained by means of the Website shall be at the user's risk, therefore any liability for any damage to computer systems or data loss resulting from downloads shall be borne by the user and cannot be attributed to Aliita.
    • The user is responsible for safekeeping and correctly utilizing his/her personal information, including credentials for access to the reserved services, and for any loss or detriment incurred by Aliita or third parties as a result of incorrect use, loss or theft of such information.
    • Aliita makes the Website available subject to its legal status and de facto condition as seen, without any kind of express or implied guarantee for the user, including, for purposes of illustration, guarantees of accuracy, reliability, ownership, non-infringement, suitability for specific purposes or any other guarantee, condition, insurance or declaration of the Website or any of its contents, in whole or in part.
    • Except in cases of willful intent or gross negligence, Aliita will not be liable for any type of loss arising from the use of the Website and the third-party sites indirectly connected to it such as, for example, damage to computer systems, loss due to loss of data or business opportunities and loss attributable to interruption of economic activity.  More specifically, Aliita - subject to mandatory legal limits - accepts no responsibility for any loss arising from the inability to access the Website's services or from any loss caused by viruses, damaged files, errors, omissions, service interruptions, deletion of content, problems associated with the network, with providers or with telephonic and/or electronic communications connections, unauthorized access, alterations of data, failure and/or defective operation of the user's electronic equipment.
    • Subject to the limits of applicable rules, the user undertakes to indemnify Aliita against any obligation and loss, including legal expenses, resulting from its access to and/or use of the Website in violation of applicable legislative and regulatory provisions, of the Website's legal notices and/or of the rights of third parties.

Privacy Policy

  1. In relation to the processing of personal data, please refer to the ”Privacy Policy” section, which is applicable whenever the user uses the Website.

Intellectual property rights

  1. The entire site, including its content - for example (without limitation) the works, images, photographs, dialogues, music, sounds and videos, documents, designs, drawings, figures, logos and any other material or items in any format whatsoever published on the Website, including menus, web pages, graphics, colours, templates, tools, fonts and design of the Website, diagrams, layouts, methods, processes, functions, databases and software that are part of the Website (hereinafter for convenience the “Content”) - are protected by copyright as a single and/or collective work and by any other available intellectual property right of Aliita. It is forbidden to reproduce the Website and its Content, in whole or in part and in any form whatsoever, and also to store, alter, publish, distribute, translate, transpose or transmit the Website without Aliita's prior consent in writing. Aliita has the exclusive right to authorise or prohibit the direct, indirect, temporary or permanent reproduction of the Website and its content, in any form or manner whatsoever, whether in whole or in part.
    2. When using the Website, the user is only authorised to view the Website and its content.
    3. The user is not, however, authorised to reproduce the Website and the Content on any medium, whether in whole or in part. Any reproduction must receive authorisation from Aliita on a case-by-case basis or, as necessary, from the rights holders of the individual works contained on the Website.  The aforementioned reproduction must, in any case, be for lawful purposes and comply with copyright and with other intellectual property rights of Aliita.  The authors of individual works published on the Website are entitled, at any time, to claim the authorship of their works and to oppose any deformation, mutilation or other modification of said works, including any harm to the works which could be detrimental to their integrity or reputation.
    4. The user undertakes to respect the copyright of those who publish their works on the Website or who collaborate in any way in creating any expressive and artistic form destined for publication, even if not exclusively on the Website, or which forms an integral part thereof.
    The user, furthermore, shall not use - in any manner or form - the Content of the Website or any individual work that is protected by copyright and by any other intellectual property right.

Trademarks and domain names

  1. All the trademarks and/or distinguishing marks used by Aliita (hereinafter the “Trademarks”) which distinguish the products present and sold on the Website are registered or unregistered trademarks of Aliita and are used solely in order to identify, describe and advertise the products on sale.
    Their presence on this Website do not imply any express or implicit authorisation or license to use the Trademarks, on any basis whatsoever.  Any use of the Trademarks or of names that are similar to them, or that could be confused with them, is prohibited and will be prosecuted by law.
    More specifically, the storage, modification, publication and reproduction on other websites or on commercial materials are forbidden (without limitation) unless Aliita's prior consent is forthcoming.
    Aliita is entitled to make exclusive use of trademarks which it owns. It is forbidden to make any non-compliant and/or unauthorised use of these Trademarks, and such use will be prosecuted by law.  Nor shall the Trademarks and any other distinguishing mark on the Website be used so as to take unfair advantage of their distinctive character or reputation or in such a way as to adversely affect them and their owners.

User Generated Content (“UGC”)

  1. The natural and/or the legal person that has directly or indirectly (also by sending special hashtags) authorised the communication and/or publication or dissemination of that person’s own contribution, in any form or of any kind and on any media (including, without limitation: images, photographs, videos, sounds, music, texts, writings and works of any kind) by Aliita S.r.l. (the “Assignor”), assigns to the latter any and all rights of economic exploitation in perpetuity, irrevocably, non-exclusively, free of charge and free from any royalties, such rights of economic exploitation to include copyright and related rights pertaining to such contributions (hereinafter “Authorised Contributions"), together with sub-license rights. The Assignor specifically acknowledges, for this purpose, that Aliita S.r.l. has an absolute right to use the Authorised Contributions, to decide when to use them or to remove them, as Aliita S.r.l. and its assigns are the only parties so entitled and competent to this end, without time restrictions. These rights are granted worldwide for any use and economic exploitation whatsoever. All the Authorised Contributions shall be deemed not to be confidential.  Accordingly, Aliita S.r.l. will be entitled: to use, copy, distribute, reproduce, assign, exploit, alter, process, transform, store on databases, make cuts, changes and/or additions, insert or replace comments and/or disclose to third parties such contributions, for any purpose whatsoever and according to the advertising and/or commercial choices that Aliita S.r.l. and/or its assigns consider appropriate (for example, without limitation, by reproducing and publishing the Contributions through the Facebook and Instagram social media channels, in brochures, magazines, albums, collections, products, etc., also for commercial initiatives).  To this end, the Assignor also authorises and allows Aliita S.r.l. and its assigns to directly or indirectly combine/associate the Authorised Contributions with the commercial and promotional initiatives, the image and the distinguishing marks of Aliita S.r.l. and/or with its assigns (without prejudice to the Assignor's moral rights).
    2. The Assignor guarantees that it enjoys the rights, entitlements and the legal capacity to ensure compliance with these General Conditions of Use in its own jurisdiction, and that the contribution is an original and exclusive work, and that:
    • it was not derived from any third party work without the consent of that third party;
    • it does not and can not infringe, in any manner, copyrights, registered trademarks or other intellectual or industrial property rights of third parties;
    • it does not and can not infringe, in any manner,  the personal or property rights of third parties, as any requisite authorisation and/or special consent to the foregoing has already been received from any third parties (or from the relevant parties exercising authority) involved on any basis in the Contribution;
    • it does not infringe any provision of law, including (without limitation) the provisions of Law No. 633/1941 as amended, of Legislative Decree 30/2005 (Industrial Property Code) as amended, of Legislative Decree 196/2003 (Personal Data Privacy Code), as amended, and of EU Regulation 679/2016;
    • it is not obscene, racist, discriminatory, or otherwise contrary to public order or public morals;
    undertaking to indemnify Aliita S.r.l. and its assigns against any situation in which one or more of the aforementioned declarations and warranties should prove false or inaccurate.
    Aliita S.r.l. and its assigns will also be entitled to communicate the identity of the Assignor to any third parties who maintain that the Authorised Contributions represent an infringement of their intellectual property rights and/or rights of confidentiality.
    3. Aliita S.r.l. and/or its assigns cannot be held liable for any infringement of the rights of the Assignor and/or third parties arising directly or indirectly from the use, in any form or manner whatsoever, of the Authorised Contributions, in terms of contractual or noncontractual liability (including, without limitation, for unpremeditated conduct or violation of law) involving: i) pecuniary loss (including, for example, actual pecuniary loss, loss of earnings, lost profits (anticipated or otherwise), lost contracts, lost business, lost opportunities or lost projected savings); ii) loss of reputation; iii) consequential or indirect loss incurred by the Assignor or by third parties.
    4. The Assignor accepts that it is liable to Aliita S.r.l. and/or its assigns and that it will indemnify the latter against all costs, direct and indirect damage, expenses, losses, including any legal and court costs and costs associated with any claim and/or application and/or action brought in any court or tribunal by third parties, including public authorities, administrative bodies and state bodies and organs, as a result of any dispute arising from or in any way associated with the use of the contribution by Aliita S.r.l. and/or its assigns and with the declarations and warranties provided by the Assignor under these General Terms and Conditions of Use.

Links to other websites

  1. The Website contains hypertext links (so-called "links") to other websites that have no connection with the Website itself.  Aliita neither controls nor monitors those websites or their contents.  Aliita cannot be held liable for the content of those websites and for the rules adopted by them, also in relation to the protection and processing of the user’s personal  data while browsing. Therefore, the user should carefully read the conditions of sale or of service, the conditions of use and the privacy policies associated with these websites. These General Conditions of Use, the General Conditions of Sale and the Privacy Policy of the Website do not apply to websites operated by those other than Aliita.  The Website provides links to other websites solely to assist the User in searching and browsing and to facilitate hypertext links to other sites on the web.  The activation of links implies no recommendation by Aliita to access and navigate on the associated websites, nor any guarantee as to the content, services or goods provided by those sites and sold to Internet users.
    2. Whoever is interested in activating links to the Home page and to the other pages of the Website, which are publicly accessible, should contact Aliita by emailing: contact@aliita.com to request consent to the hypertext link.
    Aliita permits the applicant to access links for free and on a non-exclusive basis, subject to authorisation by Aliita and verification of the applicant's requirements.
    Aliita can oppose the activation of direct links to the Website if the applicant in question has engaged in unfair or non-standard commercial practices in the past or in acts of unfair competition against Aliita, or if the latter fears that such conduct is possible in the future or if the applicant has engaged in actions to discredit Aliita or its Website or its services in the past, or if there is concern that such actions could occur in the future. It is, in any case, forbidden to activate deep hypertext links to the Website or to use metatags, without Aliita's approval and authorisation.

Content warning

  1. Aliita has taken every precaution to ensure that the Website will not publish content that describes or represents scenes or situations of physical or psychological violence or that could - in the judgement of users - be considered detrimental to civic beliefs and conventions, human rights and personal dignity in all its forms and manifestations.
    In any case, Aliita does not guarantee that the Website's content is appropriate or lawful in other countries outside Italy.  If, however, such content is considered unlawful or illegal in some of these countries, it is recommended not to access the Website. If, despite this, the user decides to access it anyway, then the use made of its services shall be exclusively at his or her own risk.
    2. Aliita has also taken all precautions to assure its users that the site content is accurate and contains no incorrect information, or information that has not been updated since its publication on the Website and, as far as possible, thereafter. However, Aliita assumes no responsibility to users for the accuracy and completeness of the content published on the Website, subject to its liability for intentional misconduct and gross negligence and save as otherwise provided by law.  Moreover, Aliita cannot guarantee users that the Website will operate continuously, without interruptions and without errors or faults due to the Internet connection.
    3. Any problems encountered while using the Website may be addressed by emailing: contact@aliita.com.
    4. Although Aliita will do all in its power to ensure unbroken access to the Website, the dynamic nature of the Internet and of its web content means that no guarantee can be made that the Website will operate without suspensions, interruptions or discontinuity attributable to site update requirements.
    5. Aliita and the Manager have adopted technical and organisational measures whose purpose is to secure their services on the Website and the integrity of traffic and communications data against any unauthorised use or access, and also to prevent any risks of dispersion, destruction and loss of information and data (confidential or otherwise) pertaining to its users that are displayed on the Website, or risks of unauthorised or illegal access to said information and data.
    6. The foregoing is without prejudice to Aliita's entitlement to suspend, alter or delete the personal account of each user and/or to prevent users from accessing the site or parts thereof to all or some users if there has been a breach of the General Conditions of Use, of the Website's other legal notices and of applicable legislative or regulatory provisions. 

Aliita’s e-commerce

The website permits the online purchase of Aliita online products.  Visit the “Shop” section to find out about all Aliita products for sale.  Note that the prices of products offered for sale on the Website may change; the user should therefore carefully check the actual sale price indicated in the Order Form as well as other relevant information on the products to be purchased. Each purchase is subject to the General Conditions of Sale; the user should read them carefully and print and keep a copy of them.
The display of the products in the Website's e-commerce section does not constitute an offer to the public for purchase, and they are subject to the rules set forth in the General Conditions of Sale which may be consulted also prior to purchase.
To receive any other information about the Aliita “Shop” service, the user can email us to contact@aliita.com, or write to the following address: Aliita S.r.l., Via Melchiorre Gioia, 8, 20124, Milan, Italy.

Applicable law and dispute resolution

These General Terms and Conditions are regulated by Italian law.
Any dispute arising between the Parties in relation to these General Conditions of Use shall be submitted to the exclusive jurisdiction of the Court of Milan or, if the user has accepted these General Conditions of Use as a consumer under the Consumer Code, the court of the place where the user has his/her residence or domicile.
Alternatively the user may - by clicking on the link https://webgate.ec.europa.eu/odr - access the online dispute resolution platform  of the European Commission.

 

Privacy Policy

 

User Generated Content (“UGC”)

  1. The natural and/or the legal person that has directly or indirectly (also by sending special hashtags) authorised the communication and/or publication or dissemination of that person’s own contribution, in any form or of any kind and on any media (including, without limitation: images, photographs, videos, sounds, music, texts, writings and works of any kind) by Aliita S.r.l. (the “Assignor”), assigns to the latter any and all rights of economic exploitation in perpetuity, irrevocably, non-exclusively, free of charge and free from any royalties, such rights of economic exploitation to include rights associated with copyright and related rights pertaining to such Contributions (hereinafter “Authorised Contributions"), together with sub-license rights. The Assignor specifically acknowledges, for this purpose, that Aliita S.r.l. has an absolute right to use the Authorised Contributions, to decide when to use them or to remove them, as Aliita S.r.l. and its assigns are the only parties so entitled and competent to this end, without time restrictions. These rights are granted worldwide for any use and economic exploitation whatsoever. All the Authorised Contributions shall be deemed not to be confidential. Accordingly, Aliita S.r.l. will be entitled: to use, copy, distribute, reproduce, assign, exploit, alter, process, transform, store on databases, make cuts, changes and/or additions, insert or replace comments and/or disclose to third parties such Contributions, for any purpose whatsoever and according to the advertising and/or commercial choices that Aliita S.r.l. and/or its assigns consider appropriate (for example, without limitation, by the reproduction and publication of the Contributions through the Facebook and Instagram social media channels, in brochures, magazines, albums, collections, products, etc., also for commercial initiatives). To this end, the Assignor also authorises and allows Aliita S.r.l. and its assigns to directly or indirectly combine/associate the Authorised Contributions with the commercial and promotional initiatives, the image and the distinguishing marks of Aliita S.r.l. and/or with its assigns (without prejudice to the Assignor's moral rights).
    2. The Assignor guarantees to have the relevant rights, entitlements and the legal capacity to ensure compliance with these General Terms and Conditions of Use in the Assignor’s own jurisdiction, and that the contribution is an original and exclusive work, and that:
    · it was not derived from any third party work without the consent of that third party;
    · it does not and can not infringe, in any manner, copyrights, registered trademarks or other intellectual or industrial property rights of third parties;
    · it does not and can not infringe, in any manner, the personal or property rights of third parties, as any requisite authorisation and/or special consent to the foregoing has already been received from any third parties (or from the relevant parties exercising authority) involved on any basis in the contribution;
    · it does not infringe any provision of law, including (without limitation) the provisions of Law No. 633/1941 as amended, of Legislative Decree 30/2005 (Industrial Property Code) as amended, of Legislative Decree 196/2003 (Personal Data Privacy Code), as amended, and of EU Regulation 679/2016;
    · it is not obscene, racist, discriminatory, or otherwise contrary to public order or public morals;
    undertaking to indemnify Aliita S.r.l. and its assigns to cover a situation in which one or more of the aforementioned declarations and warranties should prove false or inaccurate.
    Aliita S.r.l. and its assigns will also be entitled to communicate the identity of the Assignor to any third parties who maintain that the Authorised Contributions represent an infringement of their intellectual property rights and/or of their rights of confidentiality.
    3. Aliita S.r.l. and/or its assigns cannot be held liable for any infringement of the rights of the Assignor and/or third parties arising directly or indirectly from the use, in any form or manner whatsoever, of the Authorised Contributions, in terms of contractual or noncontractual liability (including, without limitation, for unpremeditated conduct or violation of law) involving: i) pecuniary loss (including, for example, actual pecuniary loss, loss of earnings, lost profits (anticipated or otherwise), lost contracts, lost business, lost opportunities or lost projected savings); ii) loss of reputation; iii) consequential or indirect loss incurred by the Assignor or by third parties.
    4. The Assignor accepts that it is liable to Aliita S.r.l. and/or its assigns and that it will indemnify the latter against any costs, direct and indirect loss, expenses, losses, including any legal and court costs and costs associated with any claim and/or application and/or action brought in any court or tribunal by third parties, including public authorities, administrative bodies and state bodies and organs, as a result
    of any dispute arising from or in any way associated with the use of the Contribution by Aliita S.r.l. and/or its assigns and with the declarations and warranties provided by the Assignor under these General Terms and Conditions of Use.

Privacy Policy

Pursuant to Article 13 of Regulation (EU) 2016/679, containing provisions that safeguard natural persons in the area of personal data protection and the free circulation of such data (hereinafter also simply the “GDPR”), we wish to inform you that the personal data of users and/or of visitors (hereinafter simply the “User” or “Users”) who consult and/or visit and/or register with the website “www.aliita.com” (hereinafter simply the ”Website”) and/or who avail of the related services (irrespective of whether or not they purchase the products), will be processed in compliance with the rules safeguarding personal data and the confidentiality of such data which strictly govern our activities, for the purposes and procedures described in greater detail in this Privacy Policy.
We also wish to inform you that this Privacy Policy applies only to the Website and not to other websites that may be consulted by the User using links from this Website.
This Privacy Policy can be easily consulted as it is accessible from the home page of the Website and by clicking on links from any other page of said Website, where personal data are collected. In order to enjoy special services provided at the User's request, specific information will be provided and, if necessary, consent is required in order to carry out personal data processing operations.

  1. Data Controller

The Data Controller for personal data gathered through the Website is Aliita S.r.l. (VAT NO 09094780963) based in Milan, Via Melchiorre Gioia 8; e-mail: contact@aliita.com (hereinafter also simply “Aliita” and/or the “Data Controller”).

  1. Category of personal data processed

2.1 Data provided directly by the User
The optional, explicit and voluntary transmission of electronic mail to the addresses specified on the Website means that the sender’s email address has been acquired for the purpose of responding to later requests, as has other personal data included in the communication.
In certain sections of the Website, the User will be asked to provide personal data such as his or her first name, surname, address, telephone contact details, e-mail addresses, passwords.

2.2 Data collected by Aliita S.r.l.
(i) During their normal operation, the computer systems and software procedures used to operate this Website acquire personal data whose transmission is implicit in the use of internet communication protocols.
Such information is not collected in order to be associated with identified data subjects, but could by its very nature lead to users being identified by means of processing operations and by association with data held by third parties. This category includes the IP addresses or domain names of computers used by Users who connect with the Website, addresses in URI (Uniform Resource Identifier) notation of requested resources, the time the request is made, the method used to submit the request to the server, the file size obtained in response, the numerical code indicating the response status from the server (successful, error, etc.) and other parameters related to the User's operating system and computer environment.
(ii) The sales data of Aliita products: purchase methods, type, quantity and price of Aliita products purchased.
2.3 Personal data of third parties
If Aliita processes personal data of third parties communicated directly by a User (for example, where the User has purchased a product to be delivered to a different person or when the actual payor is dif-ferent from the recipient, or when the User wishes to recommend a service from the Website to a friend), the User agrees in this case to act as the data controller in respect of the personal data of said third parties. Therefore, the communication of such third-party personal data to Aliita, guarantees that: i) any personal data communicated by the User to Aliita were processed by the User in conformity with applicable data protection rules and ii) the User has duly informed said third parties in advance about the methods and purposes of the data processing, and they have authorised said User for this purpose.
The User will remain the sole party responsible for communicating information and data related to third parties in circumstances where they have not consented, or for any use of such information and data which is potentially incorrect or contrary to law.

  1. Purposes and legal basis of the data processing

The User's personal data is collected and processed by Aliita for purposes strictly associated with the use of the Website and its services.

3.1. Establishing, implementing and managing the business relationship
The personal data referred to in paragraphs 2.1, 2.2 (i) and 2.3 above will be processed:
· in order to fulfil Aliita’s legal obligations under applicable tax and accounting rules and pursuant to the civil law of Italy, and in order to ascertain liability in case of computer crimes;
· in order to establish, implement and manage the business relationship and/or to provide services associated with said relationship. And for the following purposes in particular: administrative and accounting: issuance of invoices and credit notes; customer data management; processing and shipping of purchase orders; IT support for Website use; after-sales support: management of re-turns and complaints; contact with customer support;
· in order to register on the Website and to manage the technical administration of the Website and the User's personal account.
The business relationship to which the User is party represents the legal basis for processing personal data for the purposes referred to in paragraph 3.1.

3.2 Aliita’s profiling activities
The personal data referred to in paragraphs 2.1 and 2.2 above will be processed for profiling purposes (not fully automated). In this case, the Data Controller will only examine - specifically - the sales data of Aliita products i.e. purchase methods, type, quantity and price of Aliita products purchased and/or viewed by the User, in order to:
· develop and/or create profiles based on the User's preferences and purchases;
· customise the User’s experience with Aliita with his/her interests and purchasing habits.
The profiling, therefore, will not be fully automated and will not produce legal effects that affect the User or impact the latter significantly.
The User's prior consent represents the legal basis for processing personal data for the purposes referred to in paragraph 3.2 above.
Any data processing purpose different from the specific purpose for which the personal data was provided will be pursued by Aliita only after - as required - a specific notice has been sent to the User and the latter's consent has been obtained.

  1. Mandatory or optional nature of the User's data provision - Consequences of any refusal

The communication to Aliita of any of the User's personal data that have been requested through the Website on various data-collection occasions may be necessary, in order to ensure that the purposes of this Privacy Policy can be achieved, or such communication may, alternatively, be optional.
Any refusal to communicate personal data that is identified as necessary will make it impossible to achieve the purposes of the specific data collection.
In particular:
- the User's provision of personal data for the purposes indicated in paragraph 3.1 is optional, but the failure to provide such data will make it impossible to register on the Website and to initiate and/or continue the commercial relationship and/provide the services associated with said relationship;
- the provision of the User's personal data for the purposes referred to in paragraph 3.2 is optional and the failure to provide such data will not affect the User's ability to register on the Website and/or to purchase products and/or receive requested services, but not it will be possible to evaluate the User's interests and preferences.
Note, moreover, that if the User has consented to the Data Controller pursuing the purposes indicated in paragraph 3.2 above, he/she will always be free to withdraw that consent and/or object to the data processing for those purposes, by sending a clearly written informal communication to the addresses indicated in paragraph 10 below: ”Contact details for the data subject when exercising his/her rights or requesting further information” .

  1. Data processing methods

The processing of the User's personal data will be lawful, correct and transparent, in pursuit of clear, specific and legitimate purposes and in compliance with applicable data protection rules, standards and provisions.
The User's Personal Data are mainly processed in electronic format and in some cases also in paper form.
Personal data provided by the User will not be subject to fully automated decision-making processes.

  1. Recipients of personal data

The following is a list of recipients of the User's personal data and, therefore, of those who will acquire knowledge thereof:
(i) persons/entities who provide services for Aliita, whom the latter appoints (by deed of appointment) as Data Processors:
· the company responsible for managing the Website: StudioLabo S.r.l.;
· the company that provides the hosting and maintenance service for the server that hosts the personal data of Website Users: 4Sigma snc;
· persons/entities that provide services of shipping and labeling, also of invitations: DHL.
(ii) persons/entities who, as independent owners, manage the online payments service:
· PayPal Holdings, Inc.
For a complete and updated list of the persons/entities to whom the data are communicated, the User can write to the addresses indicated in Article 10 below: “Contact details for the data subject when ex-ercising his/her rights or requesting further information” .

  1. Data retention period

7.1 For the purposes of paragraph 3.1, the personal data will be kept for the entire duration of the business relationship and for 10 years thereafter, except where their continued retention is justified by the existence of disputes or litigation, or specific requests from the competent authorities;
7.2 For the purposes indicated in paragraph 3.2, the personal data will be retained and stored for 1 year from the date when it is first registered in our systems.

  1. Transfer and communication of data to third parties

The User's personal data are not transferred to non-EU countries.

  1. How data subjects can exercise their rights

Please note that, pursuant to Articles 13.2, letters b), c) and d) and Articles 15 to 22 of the GDPR, Users may exercise the following rights and entitlements:
a) the right to request access to their personal data along with information on the purpose of the data processing, the category of personal data processed, the persons or categories of persons to which the data have been or will be communicated (specifying whether such persons/entities are based in third countries or are international organisations), where possible indicating: the period of storage of the personal data or the criteria used to determine this period, the fact that one is entitled to correct and/or to erase the personal data, to limit the data processing and to oppose the data processing and to file a complaint with a supervisory authority, the origin of the data, the existence and the logic applied where there is an automated decision-making process. If the User exercises this right and subject to the latter providing different instructions, he/she will receive an electronic copy of his/her personal data that were subject to data processing op-erations;
b) the right to obtain:
i. the correction of one’s personal data, if it is incorrect or incomplete;
ii. the erasure of one's personal data, if one of the conditions set out in GDPR Article 17 applies (e.g. the User's personal data is no longer necessary for the purposes for which they were collected, the User decides to withdraw his/her consent to the processing - if consent represents the legal basis for same - and there is no other legal basis for the data processing, the User opposes the data processing and no other prevailing legiti-
mate interest of the Data Controller exists to the contrary, or the User’s data is unlawful-ly processed);
iii. the restriction of the data processing concerning the User, 1) for the time necessary to enable Aliita to ascertain the accuracy of the User’s data (where the User made an ob-jection), or 2) if the data processing is illegal and the User requests the data processing to be limited rather than for the personal data to be deleted, or 3) if Aliita no longer needs the personal data, but such data are necessary in order for the User to ascertain, exercise or defend a right in court or, finally, 4) for the time needed to assess whether the Data Controller’s legitimate interests prevail over those of the User, if the latter has objected to the processing of his/her personal data under paragraph c) below;
iv. the User’s personal data is in a structured, commonly used and electronically readable format, and can be transmitted to another controller, where the data processing is based on consent or on a contract and is implemented by automated means (right of data portability). If the User is interested, he/she can ask Aliita to transmit his/her data di-rectly to the other data controller, if this is technically feasible.
c) the right to oppose the processing of your data, if such processing is carried out pursuant to GDPR Article 6.1 letter e) (i.e. to fulfil a public interest duty to which the Data Controller is sub-ject) or letter f) (i.e. to pursue a legitimate interest of the Data Controller), unless compelling and legitimate reasons exist for the Data Controller to proceed with the data processing, pursuant to GDPR Article 21.
d) the right at any time to revoke one’s consent to a data processing, without prejudice to the legality of data processing operations authorised by the data subject's consent and carried out prior to the revocation.
e) if carried out, the User is also entitled not to be subject to a decision based solely on auto-mated processing, including profiling, which produces legal effects that concern him/her or im-pact the latter significantly, as well as being entitled to human intervention from the data con-troller, to express his/her opinion and to challenge the decision;
f) if the User is not satisfied with the processing of his/her data, he/she may file a complaint with the Italian Data Protection Authority, following the procedures and instructions published on its official website (www.garanteprivacy.it);
g) Aliita will notify each recipient to whom the User's Personal Data may have been transmitted (in conformity with this Privacy Policy) of any corrections to or erasure of such personal data or restrictions on the data processing that were implemented at the User's request - unless this is impossible or requires disproportionate efforts.
The exercise of the aforementioned rights is not subject to any form of constraint and is free of charge. Aliita may only require the User to verify his/her identity as a prelude to taking further action, only after the User makes this request him- or herself.

  1. Contact details for the data subject when exercising his/her rights or requesting further information

In order to exercise your rights and/or to receive any kind of information pertaining to the management of the relationship inaugurated through the Website, you may send a written communication to: Aliita S.r.l., Via Melchiorre Gioia 8, Milano or an email to: contact@aliita.com.

  1. Cookies

The Data Controller uses cookies so that the Website can be safely and efficiently explored. For further information on cookies and their use on the Website, please consult the Cookie Policy page, which is an integral part of this notice.

  1. Social sharing buttons

The Website may also include Social sharing buttons. These are “buttons” that stand for social network icons e.g. Instagram, and allow Users to reach and interact with the relevant social network simply by clicking on the icon. With the support of these tools, the User can, for instance, share content or recommend the Website's products in social networks.
After clicking on Social sharing buttons, the social network is able to collect data on the User's visit to the Website. As mentioned in the introduction, this privacy statement does not involve the processing of the User's personal data by the social network, therefore the User should refer exclusively to the dedicated privacy policy of the social network itself.
Apart from cases when the User, of his/her own accord, shares his or her browsing data with the selected social networks by clicking on social buttons/widgets, the Data Controller does not share or disseminate any personal data of the User with the social network.

  1. Data Security measures

Pursuant to Article 32 of the GDPR, Aliita and the Data Processors appointed - including StudioLabo S.r.l. - adopt data measures by which to minimise the risk of the deliberate or accidental destruction or loss of personal data, unauthorised access or processing that is either not permitted or not compliant with the purposes of collection, as specified in this Privacy Policy.
Nevertheless, Aliita cannot guarantee its Users that the measures adopted to secure the Website and to ensure the safe transmission of personal data and information on the Website will limit or rule out any risk of unauthorised access or dissemination of personal data from devices attributable to the User.
The User's computer should always have adequate software installed to ensure that incoming as well as outgoing personal data transmitted on the Internet are suitably protected, and that the chosen internet services provider has taken suitable steps to safeguard data transmission over the internet.

  1. Links to other websites

The Website contains links or refers you to other websites that Aliita is not associated with in any way.
The Data Controller neither controls nor monitors those websites or their contents. The Data Controller cannot be held liable for the content of those websites and for the rules adopted by them, also in relation to the protection and processing of the User’s personal data while browsing.
This Privacy Policy does not apply to third party websites. The Website provides links to these sites solely to assist the User in searching and browsing and to facilitate hypertext links to other sites on the web. The activation of links implies no recommendation to access and navigate on the associated websites, nor any guarantee as to the content, services or goods provided by those sites and sold to Internet users.

  1. Use of the Website by minors

The Website is intended for use and consultation by adults only. Requests by minors will not, therefore, be entertained.

  1. Applicable Law

This Privacy Policy is governed by Italian law and, in particular, by applicable data protection rules including the GDPR, the Personal Data Protection Code, authorisations and guidelines issued by the Italian Data Protection Authority which regulate the processing of personal data, where applicable.

  1. Changes and updates to the Privacy Policy

The Data Controller may amend or simply update all or part of the Privacy Policy of the Website, also to incorporate any changes made by applicable legislative or regulatory provisions governing your data protection rights. Changes and updates to the Privacy Policy will be notified to Users on the Home Page as soon as they have been adopted, and they will be binding once published on the Website and will be contained and accessible on the Website. You should therefore consult this section regularly in order to examine the most recently published Privacy Policy update.

 

Cookies Policy

 

Detailed notice on Cookies

By this notice, pursuant to Article 13 of Regulation (EU) 2016/679, containing provisions for the protection of natural persons in the processing of personal data and the free circulation of such data, (hereinafter also simply the “GDPR”) and of Article 122 of Legislative Decree 196/2003, as amended by Legislative Decree No. 101/2018 (“Personal Data Privacy Code”), and also based on the provisions of the General Measure of the Italian Data Protection Authority (“Data Protection Authority”) of 8 May 2014, as amended, the manager of the website www.aliita.com (hereinafter also simply the “Website”) StudioLabo S.r.l., with registered office in Milan, Via Palermo, 1 – appointed as data processor - and/or the data controller namely Aliita S.r.l. based in Milan, Via Melchiorre Gioia, 8; e-mail: contact@aliita.com (hereinafter also simply “Aliita”), provide users of the Website and the associated subdomains with information on the cookies utilised.

What are cookies?

Cookies are small text-only strings of data that websites which the user visits send to his or terminal (usually to the browser), where they are stored automatically and subsequently retransmitted back to the same website when the user next visits them.
Cookies, which are usually found in users' browsers in very large numbers and occasionally with features that last for a long time, are used for different purposes including digital authentication, session monitoring, storage of information in specific configurations for users who access the server.
The Website uses cookies to make its services simple and effective for users browsing its pages.
There are various types of cookies and they differ based on the purposes sought to be achieved. For example, certain cookies are used make the Website’s use more effective, others are necessary to enable specific functions.
Types of cookies used and purposes
The Website and its subdomains use cookies for the following purposes:

  • to browse and enjoy the website (e.g. enabling one to make a purchase or to log in and access registration-only areas);
  • to avoid having to reinsert the same information ( e.g. user name and password) several times during the visit;
  • to store preferences inserted;
  • to analyse the use of the services and content provided in order to optimise the browsing experience and the services offered.

Note that, for these purposes, consent to the use of cookies is optional but that if such consent is not forthcoming, parts of the Website and the associated sub-domains may not function properly.

The various types of cookies used by the Website according to the intended use are described below:

Technical Cookies

Technical cookies are used solely to “transmit a communication over an electronic communications network, or insofar as they are strictly necessary for the provider of an information society service specific requested by the subscriber or user to provide such service”. This type of cookie enables certain sections of the Websites to properly function. Technical cookies will therefore always be utilised and transmitted in relation to the technical services offered, unless the user modifies his or her browser settings. They are not used for additional purposes.
This website uses the following technical cookies:
· Navigation cookies: these permit normal navigation and use of the Website, they are stored on the user's computer for mere technical and functional requirements and in order and optimise the user's browsing experience.
· Analytical cookies: these are used to collect, in aggregate and anonymous form, statistical information on the number of users and on the different ways that users browse, in order to enhance the use of the Website and to make the content more interesting and relevant to users. Analytical cookies are sent from the Website itself or from third-party domains and are treated as technical cookies only if used in order to enable the website owner to optimise the website directly.
· Functional cookies, also of third parties: these enable the user to navigate the web based on a series of preselected criteria (e.g. language, products selected for purchase) in order to improve the service rendered.
Such cookies (“technical cookies”) do not require the user's prior consent to their installation and use, and are deleted at the end of the session when the browser is closed.
Profiling Cookies
Profiling cookies, including those of third parties, are used with the aim of creating user profiles and in order to transmit advertising messages that match the user's preferences as expressed when browsing the web.

Third-party cookies

When browsing a website, the user can also receive cookies to his/her computer terminal from different websites or web servers (so-called "third parties"), where certain features may reside (e.g. images, maps, sounds, specific links to pages of other domains) that are present on the site the user is visiting. Certain third-party cookies are installed through the Website.
Social Networking Cookies are an example of third-party cookies installed in order to enable the user's social media account to interact with the website. They enable the user, for example, to like content and to share it with his /her own social network. Social Networking Cookies are not necessary in order to browse.
Indicated below in detail are individual third-party cookies and also the links that enable users to request more information and to ask for cookies to be deactivated.

Partner

Nome

Link Cookie Policy

Come Disabilitarli

Tempi di conservazione

Caratteristiche Cookies

Facebook including Instagram

Facebook's Pixel

Facebook Pixel Cookie Policy

Management of ad preferences

How Facebook's Pixel functions

How Facebook's Pixel functions

Google

Google Analytics

Google Analytics Terms of Service

Google Analytics Terms of Service

Google Analytics Terms of Service

Google Analytics Terms of Service

 

Consent to the processing and management of cookies

By continuing to browse the Website or by clicking on "I Accept” on the banner when first accessing the Website or on another item of the Website, the user accepts this Policy, consenting to the processing of his or her personal data in conformity with information provided.
The user may, however, at any time withhold and/or revoke his or her consent to the use of any cookie, and the user can also express his or her preferences by means of the browser settings.
The user can therefore, at any time, set the browser to revoke his or her consent, accept all cookies, or only some, or he or she can reject them in their entirety and disable their use by the Website. The user can also set the browser preferences in order to receive a notification whenever a cookie is stored in your computer's memory.
Therefore it is possible, at the end of each browsing session, to delete the collected cookies from one’s hard disk.
Each browser has different procedures for managing the relevant settings for deleting cookies that are installed in the browser's cookie folder.


How to disable cookies by configuring the browser:

Each browser has different procedures for managing the relevant settings. Specific instructions can be found by clicking on the links below:

The deactivation of third-party cookies is also possible using the procedures provided directly by the third-party responsible for this processing, as indicated in the links listed in the "third-party cookies” paragraph.
This page is visible using the link at the foot of all of the Website's pages in conformity with Article 122 of Legislative Decree 196/2003, as amended and supplemented by Legislative Decree 101/2018 and in conformity with the measure of 8 May 2014 entitled "Identification of simplified procedures for the cookie notice and for obtaining consent to the use of cookies” published in the Official Gazzette No. 126 of 3 June 2014.
For any further information and/or request for clarification in relation to the processing of the user's data for the Website, please consult the Privacy Policy of which this detailed cookie notice is an integral part.

 

1 GENERAL TERMS AND CONDITIONS

1.1 OBJECT. These General Terms and Conditions regulate the distance sale of the Products through the Website www.aliita.com. The General Conditions do not regulate the sale of Products by parties other than the Company that are present on the Website through links, banners or other hypertext links. The Company is therefore not responsible for the provision of services and/or products by third parties or the conclusion of electronic agreements between the Customer and third parties.

1.2 SELLER. The seller of the Products and owner of the Website is Aliita S.r.l (hereinafter also referred to as “Aliita” or the “Company”), with registered office in Via Melchiorre Gioia No. 8 – 20124 Milan; VAT No. 09094780963, Milan Company Register No. MI-2523382, Telephone: +39 02/45373222, PEC: fatture.aliita@pec.it.

1.3 KNOWLEDGE AND ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS. Purchase requests from Countries not included in the Website and which require the delivery of Products in Countries not included in the Website will not be accepted. Before placing an Order, the Customer must carefully read these General Terms and Conditions, which can be consulted, stored and reproduced at any time by accessing the following URL: https://aliita.com/terms-and-conditions-of-use/ of the Website. By making a purchase on the Website, the Customer declares to have fully understood and accepted these General Terms and Conditions and the General Terms and Conditions of Use of the Website and exempts the Company from providing any further reference to the General Terms and Conditions after placing the Order.

1.4 WRITTEN FORM. Without prejudice to mandatory legal provisions, the Customer declares and accepts that all communications, information and contractual conditions (including these General Terms and Conditions), which will be provided or made available to it in electronic form, meet the requirement of written form, when required by applicable law.

1.5 EXCLUSIVE APPLICATION OF THE GENERAL TERMS AND CONDITIONS. VARIATIONS. These General Terms and Conditions are the only ones applicable to the Contracts between the Company and the Customer. The Company reserves the right to modify, at any time, these General Conditions, publishing the updated version on the Website. The new General Terms and Conditions will be effective from the date of publication on the Website. Customers are therefore invited to regularly access the Website and consult, before making any purchase, the latest version of the General Terms and Conditions. Each Contract shall be governed by the General Terms and Conditions in force at the time the Order is placed by the Customer.

2 CONTACTS

2.1 It is possible to contact and request information from the Company by using the contact details indicated in art. 1.2.

3 DEFINITIONS

3.1 In the present General Terms and Conditions, the terms listed below have the following meaning:

“Reserved Area”: the reserved area of the Website that each Customer must access with Credentials in order to purchase Products;

“Customer”: the final consumer, i.e. the natural person who has reached the age of majority and who purchases the Products on the Website for purposes unrelated to the entrepreneurial, commercial, artisanal or professional activity that they may carry out;

“Consumer Code”: Legislative Decree No. 206 of 6 September 2005, including subsequent modifications and integrations;

“General Terms and Conditions”: the present general conditions of sale of Aliita S.r.l.;

“Contracts”: every single sales contract between the Company and the Customer concluded according to the procedure described in art. 4.6;

“Credentials”: the Customer's email and personal password chosen by them to access their Reserved Area;

“Order”: as defined by Article 4.2;

“Order Confirmation”: as defined by Article 4.6;

“Products”: the products offered for sale on the Website and any other products offered for sale by the Company on the Website from time to time;

“Website”: the website accessible at www.aliita.com;

“Company”: Aliita S.r.l.

4 PROCEDURE FOR THE PURCHASE OF PRODUCTS

4.1 In order to make the first purchase on the Website, the Customer must access the Reserved Area, by creating their own Credentials and profile, by filling in the appropriate forms. The Credentials can be memorised to accelerate any subsequent access. In order to proceed with the purchase of the Products, it is necessary to use the Credentials to access the Reserved Area. The data related to the Customer's profile can be modified at any time through the Reserved Area.

4.2 Once logged in to the Reserved Area, the Customer may select the desired Products from those on the homepage of the Website or within the menu in their respective categories, adding them by pressing the "Add to Cart" button. By accessing to "View Basket", the Customer will be able to view all the Products selected, with their relative prices, and modify the selections made before finalising the order ("Order"). Once the selection of the desired Products has been completed and by pressing the "Checkout Out" button, the Customer will access his/her Order where the overall price of the Products will be displayed, including VAT and any shipping costs. The Company reserves the right to not process Orders from parties other than the "consumer" or in any case Orders that do not comply with its commercial policy.

4.3 Before placing the Order, the Customer has the option of choosing the payment method they prefer between: credit card or Paypal. If the payment by credit card is chosen, the financial information (for eg, the number of the credit / debit card or the date of its expiration) will be forwarded, via encrypted protocol, to banks or companies that provide electronic payment services at a distance, without allowing third parties to have, in any way, access to it. This information, moreover, will never be used by the Company if not to complete the procedures relating to the purchase for which they are conferred and to issue the related refunds in the event of possible returns of the Products, following the exercise of the right of withdrawal, or if it is necessary to prevent, or report to the police, the perpetration of frauds on the Website. The price for the purchase of the Products and the shipping costs, as indicated in the order form, will be charged at the time of purchase.

4.4 To place the Order, it will be necessary to select the preferred payment method and then click on the "Place order" button.

4.5 By placing an Order, the Customer declares and warrants to be a bona fide Customer who purchases the Products for its own personal use or that of another person and who will not deliver, sell or distribute the Products or purchase the Products for commercial purposes.

4.6 The Company will confirm the reception of the Order through the sending of an e-mail confirming the Order ("Order Confirmation"), in which the following data will be specified:

  • Order number and date
    • Product(s), quantity, price
    • Total Order amount
    • Shipping costs, if any
    • Delivery and billing address.

The Order will be considered accepted by the Company only upon the receipt by the Customer of the Order Confirmation, with which the shipment of the purchased Products, of which the Company has availability, will be confirmed. Only at this time will the Contracts relating to the sale of the Products covered by the Order Confirmation be considered concluded between the Company and the Customer. The Customer must verify the correctness of the data in the Order Confirmation message and, in the event of any errors, the Customer must promptly notify the Company thereof. If one or more Products ordered by the Customer are unavailable, the Company will send the Order Confirmation upon their availability, provided that, after 15 (fifteen) working days from the placing of the Order without the Order Confirmation having been sent, the Customer's Order, for the part relating to said Products, will be considered as not accepted by the Company.

4.7 The availability of the Products, as indicated on the Website at the time of the Order, is purely indicative and must be verified by the Company. Quantitative limits may apply to orders for specific Products. The Company reserves the right to refuse at any time, without prior notice, orders exceeding a determined number of authorised products.

4.8 The Order will be stored in the Company's database for the time necessary to process the Orders while respecting the terms of the law. The Customer may view the Orders placed, by accessing the Reserved Area and consulting the appropriate section of the Website.

5 THE PRODUCTS

5.1 The information and characteristics of the Products are shown on the Website. The indications use the metric size S - M - L for the rings and the metric size S - M for the bracelets.

5.2 The Company aims to ensure that the information regarding the descriptions, dimensions and colours of the Products is accurate and complete, however, the images of the Products published on the Website are merely indicative and may not be fully representative of their actual characteristics and quality. In this regard, only the description of the Products indicated on the relevant page of the Website shall be considered accurate.

6 PRICE, PAYMENT AND BILLING

6.1 Product prices are inclusive of VAT in effect at the time the Order is placed and any other applicable taxes or duties, but net of shipping costs. Product prices are expressed in Euro (or local currency if you are outside the European Union). The total price of the Order, including VAT, any other applicable taxes or duties and any shipping charges, will be displayed by the Customer prior to placing the Order. The price of the Products, including VAT and any shipping costs, subject to Order Confirmation, will be charged to the Customer at the time of the Order Confirmation (in the case of payment by credit card / PayPal).

6.2 The Company reserves the right to change the price of the Products at any time. However, the price displayed on the Website at the time the Order is placed will be applied.

6.3 Upon receiving payment from the Customer, the Company will issue an invoice, which will be sent in writing in PDF format, or in another format, to the postal address using details provided by the Customer.

7 DELIVERY OF PRODUCTS

7.1 The Products ordered on the Website are shipped via express courier. With the Order Confirmation, the Company will inform the Customer of the estimated delivery times of the Products by the carrier. Delivery times are purely indicative, include only working days, and do not include holidays. The Customer may however track its shipment using the tracking number that will be provided by the Company. 7.2 The Website should be able to automatically recognise the country from which the Customer is connecting, but it is also possible to change the country of reference for the Website.

7.3 The Website is not authorized to ship to Livigno, Campione d'Italia, S. Marino and Vatican City.

7.4 The Order must be placed directly from the Website of the country to which the Product purchased will be delivered. Orders placed from the Website of a country other than the country of destination, or to an address not accepted by the Company's courier service (military zones, reserved areas, pick-up points or mailboxes), will be automatically cancelled.

7.5 To confirm the delivery of a Product, the Company requires a handwritten or electronic signature, or a person at the delivery address indicated (unless otherwise instructed by the Customer), which transfers to the Customer the risk and responsibility for the Products purchased.

8 LEGAL WARRANTY OF CONFORMITY

8.1 The Company commits itself to guarantee that each Product rigorously respects the quality criteria and that it has passed every technical and aesthetic inspection.

8.2 The Customer benefits from the legal warranty for defects of conformity provided by articles 128-135 of the Consumer Code.

8.3 The Products purchased by the Customer are guaranteed for any defect of conformity (as defined by art. 129 of the Consumer Code) existing at the time of delivery and that occurs within 2 (two) years from said date.

8.4 In order to benefit from the legal warranty, the Customer:

(a) is required to report the defect of conformity of the Product to the Company within 2 (two) months from the discovery, using the contact details indicated in art. 1.2 or in the "Contact" page of the Website;
(b) must follow the instructions given by the Company and return the allegedly defective Product to the Company in its original packaging and with the documentation received at the time of purchase (e.g. invoice, print of the Order Confirmation, etc.).

8.5 In the event that the documents provided by the Customer to prove the date of purchase of the Product are not suitable for this purpose or should the Product not be returned in its original packaging, the Company is entitled to refuse to replace the Product.

8.6 EXCLUSIONS. The legal warranty does not apply to Products that are damaged, used incorrectly and in particular not in accordance with the instructions of use thereof.

9 LIMITATIONS OF THE COMPANY’S LIABILITY

9.1 Except as provided for by mandatory provisions of law, the Company assumes no obligations other than those expressly provided for in these General Terms and Conditions and is not liable for damages to the Customer or to third parties that are not directly attributable to the Company.

10 RIGHT OF WITHDRAWAL

10.1 The Customer has the right to withdraw from the Contract, concluded with the Company through the Website, within 14 (fourteen) days from the delivery of the Products, in accordance with the provisions of Articles. 52 et seq. of the Consumer Code. It is not necessary to indicate the reason why the Customer decides to withdraw from the Contract, but a brief explanation may help the Company to improve its services and Products.

10.2 To exercise the right of withdrawal, the customer must do as follows:

(a) use the standard withdrawal form attached to these General Terms and Conditions, forward it to the Company at contact@aliita.com and make sure that you have met all the conditions set out in this article, or send via email to contact@aliita.com an explicit statement on the decision to withdraw from the contract, ensuring that all the conditions set out in this article have been met;
(b) return the Products in perfect condition and inside the original packaging. The Products must not have been used or damaged, nor, in any case, must they have been altered in their essential and/or qualitative features.;
(c) in case of partial return, explicitly state the Products and quantities for which the withdrawal is exercised;
(d) indicate, in the notice of withdrawal, the order number and the date of the Order;
(e) specify the bank details of the current account to which the Customer intends to receive the refund;
(f) Products must be returned to the Company by mailing them to the address: Aliita S.r.l. - Via Visconti di Modrone, 18 20122 Milan (MI) ITALY, by delivery to the courier for shipment within 14 (fourteen) days from the date on which the customer has sent the notice of withdrawal to the Company;
(g) await confirmation of approval of the return by the Company and the consequent refund.

10.3 If the Customer decides to use the courier indicated by the Company, the payment of the costs for returning the Products purchased will be made directly by the Company. In this case, the Customer will not have to pay any costs for the return of the Products.

10.4 If, on the contrary, the Customer decides to use a different courier than the one indicated by the Company or in case of returns originating from countries outside the European Union, the shipping costs of the Products and any charges and customs duties will be borne exclusively by the Customer itself. 10.5 If the Customer fails to comply with the provisions of this article, the return will not be accepted by the Company and the Products will be returned to the Customer.

11 TIME AND METHOD OF REFUND

11.1 After the return of the Products, the Company will carry out the necessary verifications regarding their compliance with the conditions and terms indicated in art. 10. In the event that the verifications are successfully concluded, the Company shall send the Customer, via e-mail, the relative confirmation of acceptance of the Products returned in this way and shall reimburse all payments received from the Customer, including the original delivery costs (with the exception of any additional costs arising from the Customer's choice to request a different delivery method from the standard one offered by the Company).

11.2 Whatever the method of payment used by the Customer, the refund is activated by the Company, after verification of the correct execution of the right of withdrawal, in the shortest possible time and no later than 14 (fourteen) days from the date on which the Company received the notice of withdrawal, provided that, by that date, the Company has received the returned Products or proof of shipment thereof. Otherwise, the refund will be suspended until the receipt of the Products or of the proof of shipment.

11.3 In case of exercise of the right of withdrawal, it is not possible to directly replace the chosen Product with another one; in order to purchase a new Product, the Customer must place a new and separate order from the previous one.

11.4 If the procedures and terms for exercising the right of withdrawal, as specified in art. 10, are not respected, the Customer will not be entitled to a refund of the sums already paid to the Company; however, he may re-obtain, at his own expense, the Products in the state in which they were returned to the Company.

12 GENERAL PROVISIONS

12.1 The Customer commits to keeping their Credentials confidential and agrees, to the extent permitted by applicable law, to be held solely responsible for all activities that will be carried out by accessing their Reserved Area. 12.2 The Customer ensures the accuracy, completeness and truthfulness of all the information provided to the Company at the time of registration in the Reserved Area, thus undertaking to promptly notify the Company of any change thereof.

12.3 These General Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Order of the Products and supersedes and renders null and void any prior agreement, draft agreement, provision, deed or warranty agreement of any nature whatsoever between the parties, whether oral or written, in relation to such matter.

12.4 Under these General Conditions, the Company shall not be liable for any errors or delays in the execution or fulfilment of obligations arising from causes beyond the reasonable control of the Company.

12.5 These General Terms and Conditions are stipulated between the Customer and the Company. No other person shall have the right to enforce any of the terms of these General Terms and Conditions.

12.6 Any invalidity, ineffectiveness and/or nullity of one or more clauses of the present General Terms and Conditions and/or of the individual Contracts shall not result in the invalidity, ineffectiveness and/or nullity of the remaining clauses.

12.7 Individual Contracts shall not be transferable to third parties, in whole or in part, without prior written agreement between the parties.

12.8 Due to the nature of the Internet, the Company cannot guarantee uninterrupted access and the absence of errors in the operation of the Website. Furthermore, access to the Website and/or the services offered by the Company may be occasionally suspended or restricted to allow repair, maintenance or introduction of new Products. The Company will use its best endeavors to limit the frequency and duration of such suspensions and/or limitations.

13 APPLICABLE LAW AND JURISDICTION

13.1 These General Terms and Conditions and the individual Contracts are governed exclusively by Italian law and in particular by the provisions of the Consumer Code, with specific reference to the provisions on distance contracts and by Legislative Decree No. 70 of 9 April 2003 on certain aspects relating to electronic commerce, without prejudice to the application of the mandatory law of the country of habitual residence of the Customer.

13.2 The Court exclusively competent to decide on any dispute that may arise between the Company and the Customers in relation to these General Conditions, as well as all Contracts and the relationships between the parties in relation to the sale of the Products, is the Court of habitual residence of the Customer.

13.3 Customers residing in a country of the European Economic Area also have the option of submitting a complaint to the European platform for online dispute resolution - Online Dispute Resolution (the "Platform") which facilitates the out-of-court resolution of disputes. For more information, you can visit the Platform at https://webgate.ec.europa.eu/odr/. Please note that the Company does not intend to resort to the Platform for the resolution of any disputes, as it has no obligation in this regard.

14 PERSONAL DATA PROTECTION

14.1 The Company declares and guarantees that it will process the personal data of the Customers it acquires during the conclusion and execution of the Contracts, in compliance with Regulation (EU) no. 679/2016 and national privacy legislation (Legislative Decree no. 196/2003 and subsequent amendments and integrations), as described in the Privacy Policy available on the Website (https://aliita.com/privacy-policy/).

14.2 For any further information on the Privacy Policy it is possible to contact directly the following e-mail address: contact@aliita.com.

15 CUSTOMER SERVICE

15.1 The Customer may request any information by e-mail at the following e-mail address: contact@aliita.com. or at the following telephone number +39 02/45373222.